Client Coordinator II

Charles River LaboratoriesDen Bosch, Noord Brabant, NLonsiteSalary not postedView the original posting at Charles River Laboratories ↗

Al 75 jaar werken de medewerkers van Charles River samen om te helpen bij het ontdekken, ontwikkelen en veilig maken van nieuwe geneesmiddelen. Wanneer u bij onze familie komt, heeft u een belangrijke impact op de gezondheid en het welzijn van mensen over de hele wereld. Of uw achtergrond in levenswetenschappen, financiën, IT, verkoop of een ander gebied is, uw vaardigheden spelen een belangrijke rol in het werk dat we uitvoeren. In ruil hiervoor helpen wij u een carrière op te bouwen waar u over gepassioneerd kunt voelen. Are you a commercially driven professional with a scientific background in Biology, Pharma, Chemistry, Life Sciences or Environmental Health, seeking a new challenge? We currently have a challenging open position for a: Client Coordinator Department: The Safety Assessment Client Services department consist of ~130 employees worldwide. The main goal of this department is to understand the client needs and match them with business offerings for a comprehensive range of services for the development of human and veterinary pharmaceuticals, as well as agrochemicals and industrial chemicals. Team: The team consists of ~13 employees with various backgrounds in both education (Life Sciences, Biology, Chemistry, Finance, and Hospitality) as in geographical origin (Netherlands, Peru, South Africa, Serbia and more). Within the team there is an open and flexible culture and a pleasant and informal atmosphere. About the Role: The Client Coordinator acts as liaison to the Client Managers to provide support to ensure timely, accurate and comprehensive responses to client requests. A full onboarding and trainings program is in place, as well as a nice progression plan within the Client Services department and/or the Charles River organisation. Key Responsibilities: • Ensure that all information is complete to qualify client’s requests. • Support drafting business proposals and adjustments to these business proposals (change orders) based on the client’s requests. • Follow up with clients to ensure business proposals meet their needs. • Work with Business Coordination and Specialists, Scientific Operations, Business Development, Project Coordination and Business Finance teams, as required, to ensure that a high-quality customer service is provided. • Interact with Scientific Operations and Scheduling teams to identify the dates for study initiation and assist with rescheduling studies, as needed. • Responsible to maintain the Client Service mailbox, i.e. answering questions from clients, operational departments and/or client managers from other sites. • Update and maintain applicable databases. • Assist Client Manager with client visits, including giving company tours and presentations. Qualifications: • A Bachelor’s or MSc in natural sciences, applying your scientific knowledge in both commercial and scientific contexts. • Commercial experience, ideally in a scientific field, is a nice to have. • Availability for 32-40 hours per week. Hybrid working is possible. What We Offer: • 29.5 vacation days per year. • Option to purchase 10 additional vacation days per year. • Annual 8% vacation pay based on your gross salary. • Annual performance-based payment based on company results. • Travel allowance of €0.25 per kilometer, up to €250 net per month, or an NS Business Card. • Bicycle (lease) plan. • Collective pension with a 2.9% personal contribution. • Free fresh fruit every day in our cafeteria. The pay range for this position in the Netherlands is € 35.000 – €45.000 euro on yearly basis. Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, certifications, location and any collective agreements, if applicable. Functies op het hoofdkantoor Het hoofdkantoor biedt operationele ondersteuning bij Charles River op het gebied van Human Resources, Financiën, IT, Juridische Zaken, Verkoop, Kwaliteitsborging, Marketing en Bedrijfsontwikkeling. De medewerkers hier

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